WinActor FAQ

FAQ

  • 質問

    Is it possible to reissue a license if the PC is broken or the user is changed? Also, what should I do if the “Product ID” and “License Clear Certificate” could not be output?

  • 回答

    The license can be reissued (transferred) depending on the following

    conditions.
    (1) OR-5200 cannot be used any more due to device failure, OS update, and

         so on.
    (2) The license have to be transferred due to unavoidable conditions such

         as personnel changes or  the organization reform.

     

    Follow the procedure below to reissue (transfer) the license.
    1. Open OR-5200 on the source PC.
    2. Output the Product ID.
    3. Clear the license and output [License Clear Certificate].
    4. Install the same version of OR-5200 on the destination PC.
    5. After installation, open OR-5200 and output the Product ID file.
    6. Use the support information to contact us to request a license transfer.
    7. After all above, you will receive a [License File] by e-mail. Save it in the

        destination PC  and register it.

    • FAQ No:ENG00013
    • Updated Date:2020/05/08
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